Privacy & Cookie Policy
Our Privacy Policy
Lighthouse Theatre is committed to safeguarding the privacy of all visitors to our website. This Privacy Policy sets out the basis on which we will process any personal data we collect from you, or that you provide to us.
Please read the following Privacy Policy to understand how we use and protect the information that you provide to us. This document may change from time to time, so please check it periodically.
What information do we collect from you?
Lighthouse Theatre may collect information that you provide to us for the purpose of purchasing of products and services, subscribing to our website services, email notifications, newsletters and/or marketing information. This may include your name, address, telephone number(s), email address, financial details, date of birth and contact telephone number.
How do we use personal data?
We will use your personal information to process your purchases and bookings, contact you regarding performances and any other services we provide to you. Your data may be shared with other groups within our group of companies.
Third Parties
We may share your information with trusted third-party providers where necessary to operate our services, including ticketing system providers, payment processors or IT support providers. These providers will only process your information on our behalf and in accordance with applicable data protection legislation.
Marketing Communications
If you have purchased tickets or subscribed to receive updates from Lighthouse Theatre, we may contact you with information regarding upcoming performances, events and promotions, theatre news, special offers You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in emails or by contacting us directly.
How we deal with online payments
Lighthouse Theatre utilises a secure ticketing and payment gateway provided by Savoy Systems which provides a highly secure payment process. No debit or credit card details are stored at any stage of the process on our systems. Should you purchase tickets by phone or in person, no payment card details are retained by Lighthouse Theatre. All transactions are processed securely and in accordance with recognised payment security standards.
What is a cookie?
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive which provide your IP address and URL information.
How does the website use cookies?
We use some unobtrusive cookies to store information on your computer. Some cookies on this site are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you are not happy with this, we won’t set these cookies but some nice features of the site may be unavailable.
Access to Information
The act gives you right to access information held about you. Your right of access can be exercised in accordance with the act. We will not charge you for providing you with the details of the information we hold about you unless you request in manifestly unfounded or excessive, particularly if it is repetitive, when we will charge you a reasonable fee, based on the administrative cost of providing the information. We may also charge a reasonable fee to comply with multiple requests for further copies of the same information.
Security of Your Information
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.
